Legal
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Your privacy matters to us. This Privacy Policy explains how Timber Ridge Septic Marketing collects, uses, shares, and protects information in connection with our marketing automation services. Please read it carefully. By engaging our services or submitting your information to us, you agree to the practices described in this policy.
Timber Ridge Septic Marketing ("Company," "we," "us," or "our") is a marketing automation agency based in Rogersville, Hawkins County, Tennessee. We provide done-for-you marketing services exclusively to septic service companies, including automated SMS campaigns, email follow-up sequences, review request systems, and customer reactivation programs.
This Privacy Policy applies to:
We act as both a data controller (for information about our clients) and a data processor (for end-customer information we process on behalf of our clients). Our clients are responsible for the lawful collection and use of their customers' personal data.
2.1 Information You Provide Directly. When you engage our services, inquire about our services, or communicate with us, we may collect:
2.2 Client Customer Data. As part of delivering our services, clients provide us with their customers' contact information, which may include:
This data is processed solely on behalf of our clients and only for the purposes of delivering the agreed services. We do not use end-customer data for any purpose beyond serving the client who provided it.
2.3 Automatically Collected Information. When you visit our website, we may automatically collect:
2.4 Communications Data. We retain records of communications between us and our clients, including emails, SMS messages, call recordings (where applicable and consented to), and support interactions.
3.1 Client Information. We use information provided by clients to:
3.2 End-Customer Data. We use end-customer data provided by clients solely to:
3.3 Website Data. We use automatically collected website data to:
3.4 We Do Not Use Your Data For:
Important — SMS Data Sharing Policy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected for SMS consent and messaging will not be shared with any third party except as necessary to operate the messaging platform (e.g., carrier transmission) or as required by law. This applies to both client contact information and end-customer contact information used in SMS campaigns.
4.1 SMS Consent. When end-customers receive SMS messages through our platform on behalf of our clients, those messages are sent only to individuals who have provided prior express written consent to receive such messages from the client's business. Our clients are solely responsible for obtaining and documenting this consent.
4.2 Opt-Out Handling. All SMS messages sent through our platform include clear opt-out instructions (e.g., "Reply STOP to unsubscribe"). When an end-customer opts out, we immediately honor that request and suppress that contact from future SMS communications. Opt-out records are maintained and respected across all future campaigns for that client.
4.3 Message Content. SMS messages sent through our platform on behalf of clients include:
4.4 Carrier Transmission. SMS messages are transmitted through GoHighLevel's LC Phone system, which operates on Twilio's carrier infrastructure. Message content and recipient phone numbers are necessarily transmitted through these systems for delivery purposes. These platforms operate under their own privacy policies and are bound by carrier data handling requirements.
4.5 Call Recording. Phone calls made or received through our platform may be recorded for quality assurance, compliance, and service improvement purposes. Where call recording is enabled, parties are notified in accordance with applicable law. Tennessee is a one-party consent state for call recording; however, we recommend and may implement two-party notification where clients serve customers in states with differing requirements.
We do not sell, rent, or trade your personal information or your customers' personal information. We may share information only in the following limited circumstances:
5.1 Service Providers. We share information with third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use the information only for the purpose of providing services to us and to maintain appropriate security standards. Current service providers include GoHighLevel (CRM and automation platform) and Twilio/LC Phone (SMS and voice infrastructure).
5.2 Legal Requirements. We may disclose information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests. We will notify affected parties to the extent permitted by law.
5.3 Business Transfers. In the event of a merger, acquisition, sale of assets, or other business transfer, client information may be transferred as part of that transaction. We will notify affected clients via email prior to any such transfer and provide an opportunity to request deletion of their data.
5.4 Protection of Rights. We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
5.5 With Your Consent. We may share information with third parties when you have given us explicit consent to do so.
Our services rely on the following key third-party platforms. Each operates under its own privacy policy, and by engaging our services you acknowledge that your data and your customers' data may be processed by these platforms as necessary to deliver our services:
We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their privacy policies directly.
7.1 Client Data. We retain client business information and service records for the duration of the active service agreement and for up to 24 months following termination to comply with legal, tax, and accounting obligations. After this period, data is securely deleted.
7.2 End-Customer Data. End-customer data provided by clients is retained in the client's GoHighLevel sub-account for the duration of the service agreement. Upon termination, clients have 30 days to request an export of their data. After 30 days, sub-account data is deleted. Opt-out records are retained indefinitely to ensure continued compliance.
7.3 Website Data. Automatically collected website data is retained for up to 26 months in accordance with standard analytics retention periods.
7.4 Communications. Business communications (email, support tickets) are retained for up to 3 years following the end of a client relationship for dispute resolution and compliance purposes.
We take the security of your data seriously and implement reasonable technical, administrative, and physical safeguards to protect information against unauthorized access, loss, destruction, or alteration. These measures include:
However, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. In the event of a data breach that affects your information, we will notify you in accordance with applicable law.
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
To exercise any of these rights, please contact us using the information in Section 13. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.
Our services are intended exclusively for business clients and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe we have inadvertently collected information from a minor, please contact us immediately.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
We do not sell personal information as defined under California law. To submit a California privacy rights request, please contact us using the information in Section 13 and specify that you are making a CCPA/CPRA request. We will respond within the timeframes required by applicable law.
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For active clients, we will provide notice of material changes via email at least 14 days before the changes take effect.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Timber Ridge Septic Marketing
Business Name: Timber Ridge Septic Marketing
Location: Rogersville, Hawkins County, Tennessee
Website: timberridgesepticmarketing.com
Email: [[email protected]]
Phone: [+1 423-393-9423]
For SMS opt-out requests, end-customers may reply STOP to any message at any time. For HELP, reply HELP. For all other privacy requests, please email us directly.
Attorney Review Notice: This Privacy Policy was drafted as a comprehensive starting point. Timber Ridge Septic Marketing recommends having a licensed Tennessee attorney review this document prior to publishing. TCPA and CCPA compliance requirements evolve frequently — ensure your data practices remain current with applicable law.